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If you cannot find the answer you are looking for below, please complete our Let's Talk form or contact your sales representative.
- What are the system requirements for the e-book DVD?
- What kind of technical support do you have?
1. Q: What are the system requirements for the e-book DVD?
A: Operating Systems
Windows: Windows 2000, Windows XP
Mac OS: Mac OS X 10.4 or higher
System Requirements
- IBM Compatible: AMD or Intel 2.0 GHz CPU, 256 MB RAM, 10 MB hard drive space
- Mac OS: PowerPC 1.5 GHz, G3, 256 MB RAM, 10 MB hard drive space
- SVGA monitor displaying 16 bit (thousands of colours) or higher
- DVD ROM
- Mouse
- Keyboard
- Speakers
Software
- Microsoft Word 2000 or Higher
- Web browser (Windows): Either Microsoft Internet Explorer 5.x, Firefox 1.x, or Netscape 7.x and above
- Web browser (OSX): Either Microsoft Internet Explorer 5.x, Firefox 1.x, Netscape 7.x and above, or Safari 1.x and above
*Note: This product may run on computers that don't meet the recommended requirements, but performance may be slow or unstable.
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2. Q: What kind of technical support do you have?
A: If you have questions or need technical assistance, please visit Pearson Customer Technical Support, email, or call 1-800-677-6337. The Product Support Department phone hours are: Monday-Friday 8:00am-8:00pm and Sunday 5:00pm-12:00am.(EST).
Our technical support staff will need certain details about your system to effectively assist you. If possible, you should be at your computer when you call for support. You should have the following information ready:
- Product title, ISBN, and publisher
- Operating system (e.g., Win 2000, Win XP, Mac OS X)
- RAM (memory) configuration
- Hard disk space available
- A detailed description of the problem, including exact wording of any error messages
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